STORE POLICIES

This page will give you an overview of various store policies including shipping policies, discount policies, purchase/trade policies, and privacy policies.  Just click on the appropriate link below to be taken to the particular subject.

Shipping Options and Policies

This covers all policies regarding shipping costs, times and services offered, as well as how to return items you've received.

Return Policies & Guarantees

This will detail our return policies, warranties and guarantees as well as give information on how to return an order you've received.

Payment Policies

Here you can find out about what payment methods we use, as well as information about our credit card processor and security certificate.

Privacy Policies

This will outline our privacy policy so you know your personal information is secure and won't be sold, abused or otherwise mis-handled.

Purchase & Trade Policies

Want to send us some pipes for trade or purchase?  This link is a must-read and includes directions for sending us your pipes as well as how we will value your pipes, how long it will take and other important topics.

Discount Policies

Wondering if something you've had your eye on might be had for a little less?  This will explain our discount policies, including why we may or may not be able to give a small discount.

Fairness and Equality

It's important to us that all customers are treated fairly and equally.  Read why.